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Yes, we understand the fast pace of the real estate market. We offer early morning, evening, and weekend slots to fit your schedule.
We require bookings to be made no later than 8 PM the night before the shoot. We don’t accept same-day bookings to ensure we can plan and deliver the best results.
We understand that things come up. There are no cancellation or rescheduling fees — we’re flexible and happy to work with you. If the property isn’t ready at the scheduled time and we decide it’s best to reschedule, a small call-out fee may apply — but we’ll handle it with understanding and care.
It’s entirely up to you! You’re welcome to be there, but it’s not necessary. We’re experienced in working independently and will follow your instructions carefully.
We’ll provide a detailed pre-shoot checklist with helpful tips such as:- Decluttering spaces- Turning on all lights- Ensuring outdoor areas are tidy- Opening curtains and blinds for natural light
No deposit is required. Payment is due upon delivery of the final media files.
We specialize in residential properties but also offer media services for commercial listings. Contact us to discuss your specific needs.
Photos are delivered in high-resolution JPEG format, and videos are in 4K. We can provide different formats upon request.
Yes! If you refer another agent and they book with us, you’ll receive a credit toward your next shoot.
We offer Saturday shoots, but we do not operate on Sundays. If you need a specific time, please let us know when booking, and we'll do our best to accommodate.
The estimated duration of the shoot will be provided at the time of booking. This helps you and the homeowner plan accordingly.
There’s no extra charge for larger properties, but please make sure to select a larger package when booking to cover the full property.
Yes, we’re happy to collect keys from a lockbox or your office if needed. Just provide the details when booking.
That’s no problem! The homeowner or tenant is welcome to be present during the shoot if they prefer.
Yes! If you have multiple listings or need regular media services, you can book them all at once. This helps streamline the process and ensures you lock in preferred times.
The easiest way to book is through our online booking system. This helps us track and manage your shoot details more efficiently. However, if you must book via phone or email, we can accommodate that — but online booking ensures the smoothest experience.
After booking, you’ll receive a confirmation with the date, time, and details of the shoot. We’ll also send you a pre-shoot checklist that you can pass on to the homeowners to help them prepare the property for the best results.
Our services accept various forms of payment including credit/debit cards, cash, and sometimes digital payment methods. Also we offer online payment options for added convenience.
Yes — if there are particular features or angles you’d like highlighted, just let us know when booking. We’re happy to accommodate specific requests.
- Photos, floorplans, and copy – Delivered within 24 hours of the shoot.- Videos – Delivered within 48 hours of the shoot.
Yes, but we recommend notifying tenants in advance and ensuring the property is clean and staged before the shoot.
Yes, we can add your logo, branding, and contact details to videos and photos at no extra cost.
If the weather isn’t ideal, we’ll work with you to reschedule or adjust the shoot. We can also enhance sky details in post-production if needed.
Yes, we can accommodate bookings outside our regular area. However, a drive fee may apply depending on the location. Just reach out to discuss the details, and we’ll confirm everything before booking.
Yes, you can reuse the media for future campaigns related to the same property.
Yes, the homeowner is allowed to use the media for their own promotional efforts.
No, the media is licensed exclusively to you for the duration of your listing agreement. It cannot be transferred to another agent if the listing changes hands.
We retain ownership of the media. However, once delivered, you are licensed to use it for your marketing and promotional needs.
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